Your order will be delivered within 24-48 hours as committed at the time of order placement. You can check this by selecting your order from the "My Orders" section. Keep a lookout for our order delivery updates.

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 6 months from the date of delivery.

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

You can do so by clicking on the Account select "My Orders" > Select the order which you want to cancel > tap “Cancel”.

Or else, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.

We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

We deliver medicines only in INDIA.

Delivery is FREE for Orders Above INR 500 and it will remain free for selected cities which will be displayed during checkout. Our delivery charges will be nominal and will be intimated before the customer

Make a list of all the medicines you'd like to order, upload the prescription. E-mail the list to us at care@dawaadda.com Please ensure that you provide your full mailing address including the pin code. We'll call you back to confirm or will get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed. If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription. Our partners will then fulfill the order at the earliest.

we service orders 7 days a week. In case of any delay, our agent will inform you on a priority basis. You can contact us on 949-949-82-82 (between 10 am and 7 pm).

In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.

We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.

Step 1: Customer uploads the prescription.

Step 2: Pharmacist reviews and digitizes the prescription along with an order cart.

Step 3: Customer will select the required items along with the quantity and selects the mode of payment as desired.

Step 4: Our partner pharmacy will deliver the medicine to your doorstep depending upon the availability.

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized.

Medicine prices vary by geographical location, batch number and often change on a day-to-day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines.

Please note that the price & stock of medicines change in real-time. We are working with our partners to expose real-time price & stock information.

Yes sure. We update you at every stage with an SMS/EMAIL/NOTIFICATION

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